Terms and conditions



The www.moobler.co.uk website is operated by: 

Moobler LTD, a company registered in England and Wales, whose registered office is at 6 Woodman Parade, Woodman Street, London, England, E16 2LL. Our company registration number is 11988193.

Our contact details are as follows

General email: office@moobler.co.uk

Telephone number: 07884.024.749

Trading address: 

6 Woodman Parade, Woodman Street, London, England, E16 2LL



1.1 These Terms together with any information set out in the order placed by you with us (Order) set out the whole agreement between you and us for the sale of any goods ordered by you from us (Goods). Please check that the details in these Terms and the Order are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing by our authorised employees and agents. Please ensure that you read and understand these Terms before you commit to the Order, because you will be bound by the Terms once a contract comes into existence between us, in accordance with clause 1.5.
1.2 Any samples, drawings, descriptions, illustrations or advertising we issue, and any descriptions or illustrations contained on our website or in our catalogues or brochures (including but not limited to information or illustrations relating to the colour of Goods), are issued or published solely to provide you with an approximate idea of the Goods they describe. They do not form part of the contract between you and us or any other contract between you and us for the sale of Goods. Colour swatches will be provided on request.
1.3 If any of these Terms are inconsistent with any term set out in the Order then unless otherwise stated, these Terms shall prevail.
1.4 The Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion.
1.5 These Terms shall become binding on you and us on the earlier of delivery of the Goods to you or when we issue you with written acceptance, either by post or email of the Order (Order Confirmation), at which point a contract shall come into existence between us.
1.6 We shall assign an order number to the Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.
1.7 If (at our sole discretion) we allow you to you amend or cancel an Order (other than cancellation pursuant to clause 1.8 below), your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the Order until we receive your amendment or cancellation, including but not limited to any credit card charges incurred by us or the cost of any delivery or return. Where the amendment or cancellation results from our failure to comply with these Terms you shall have no liability to us for it.
1.8 Subject to clause 1.11 below, if you are a consumer within the European Union and you place an Order from our website or by telephone, email or mail order and the Goods are delivered or are to be delivered to a country within the European Union, you have additional rights under the Distance Selling Regulations and may cancel your Order at any time until the expiry of 14 working days starting from the day after you receive the Goods. You must provide us with written notice of cancellation either by post (to the address set out in the Order Confirmation) or email to office@moobler.co.uk. Unless we agree otherwise, you will be responsible for returning the Goods to us at your cost. If we agree to collect the Goods, we will do so at your cost and will deduct the cost of return from any refund due to you. We will refund the cost of the original delivery to you.
1.9 To cancel your Order under clause 1.8 you must make a clear statement to us (by telephone, email or in writing) that you wish to cancel. You may use the model cancellation form attached to the end of these terms and conditions but you do not have to. Unless we agree otherwise, you will be responsible for returning the Goods to us at your cost. If we agree to collect the Goods, we will do so at your cost and will deduct the cost of return from any refund due to you. We will refund the cost of the original delivery to you (by the least expensive delivery method we offer). Please return all Goods in their original packaging.
1.10 We are permitted by law to reduce any refund payable under the Regulations to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
1.11 If you are a consumer and we supply Goods to you made to your specification (including Goods supplied in non-standard colours or sizes where we inform you that these are non-standard before you place the Order) or personalised in any way or if you unseal any Goods which are sealed for hygiene reasons (e.g. mattresses), you will not have any cancellation rights under the Regulations and the provisions of clauses 1.7 and 6.4 will apply to your Order.
1.12 We have the right to revise and amend these Terms from time to time. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).
1.13 If you wish to make any changes to the Order you must notify us in writing by either email, post or fax.


2.1 If the Goods are delivered to a country within the European Union, we warrant that on delivery and for a period of 12 months from the date of delivery (the “Warranty Period”), the Goods shall:

a) be of satisfactory quality;

b) be fit for any purpose we say the Goods are fit for or for any reasonable purpose for which you use the Goods or for any purpose which you have specifically made known to us;

c) be free from material defects in design, material and workmanship; and

d) comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom.

This warranty is in addition to your legal rights as a consumer in relation to Goods which are faulty or which otherwise do not conform with these Terms. In particular we are under a legal duty to supply Goods that are in conformity with the Order. Advice about your legal rights is available from your local Citizens’ Advice Bureau or trading standards office.

2.2 Unless you are a consumer then except as set out in these Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms.
2.3 This warranty does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Goods in a way that we do not recommend, your failure to follow our instructions or any manufacturer’s instructions provided with the Goods, or any alteration or repair you carry out without our prior written approval.
2.4 We will take reasonable steps to pack the Goods properly and to ensure that you receive your order in good condition.
2.5 These Terms apply to any repaired or replacement Goods we supply to you in the unlikely event that the original Goods are faulty or do not otherwise conform with these Terms save that the Warranty Period shall commence from the delivery of the original Goods.


3.1 We will notify you of an estimated lead time and an indication of an estimated delivery timescale by email or post with the Order Confirmation. On or around the expiry of the estimated lead time we will notify you that the Goods are ready and we will deliver the Goods to you within seven calendar days of the date on which we notify you that they are ready.
3.2 Any delivery date given at the time of the Order is an estimate only. We will not confirm a delivery date until the Goods are in stock and ready for delivery. If you are consumer then we will deliver the Goods within 30 days of your Order unless we notify you of a later delivery date prior to you placing your Order.
3.3 Delivery of the Order shall be completed when we deliver the Goods to you.
3.4 We will take reasonable steps to meet the delivery date set out in the Order or as otherwise agreed between us in writing. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.
3.5 We will deliver the Goods to you to the address specified by you at the time of the Order (Delivery Address). If you wish to change the Delivery Address you must notify us in writing and you will be liable for any costs that we incur in changing the Delivery Address.
3.6 Goods will be delivered by us or by a courier on a pallet to the kerbside of the Delivery Address. You will be responsible for ensuring that we have adequate access to the Delivery Address for us to deliver the Goods to you. If adequate access is not provided for us to deliver the Goods then the provisions of clause 3.11 will apply.
3.7 If you fail to take delivery of an Order within one month of the date on which we notify you that the Goods are ready, then, except where this failure is caused by our failure to comply with these Terms or by an event beyond your control:

a) we will store the Goods until delivery takes place and may charge you a reasonable sum to cover expenses and insurance and any reasonable costs incurred from our courier company for re-delivery of the Goods; and

b) we shall have no liability to you for late delivery.

3.8 Unless otherwise agreed, if you have not taken delivery of the Goods within three months of our notifying you that they are ready, we may, after giving you reasonable prior notice in writing, resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, pay you for any excess over the price of the Goods or charge you for any shortfall below their price.
3.9 If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we may deliver the order in instalments. We will not charge you extra delivery costs for this but if you ask us to deliver the Order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
3.10 If you believe that the Goods have been damaged during delivery, you must inform us within 3 days after delivery.
3.11 Our couriers’ delivery vehicles can be large. You must tell us at the time of placing your order if there is restricted access to the delivery address (for example, if there is a narrow driveway). If you fail to inform us of any such restricted access and our courier is unable to access the delivery address to deliver the Goods we shall be entitled to charge you for the costs of returning the Goods to our premises or (at your request) the costs of re-delivering the Goods in a smaller vehicle.


4.1 The Goods will be your responsibility from the time of delivery.
4.2 Ownership of the Goods will only pass to you when we have received in full (in cash or cleared funds) all sums due to us in respect of:

a) the Goods, including delivery charges; and

b) all other sums which are or which become due to us from you on any account.


5.1 The price of the Goods will be as set out in our price list in force at the time we confirm your Order. Prices are liable to change at any time, but price changes will not affect Orders that we have confirmed in writing.
5.2 These prices include VAT unless expressly stated. However, if the rate of VAT changes between the date of the Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.
5.3 These prices exclude delivery costs, which will be added to the total amount due.
5.4 It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the Goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods’ correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject the Order and tell you. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the Goods to you at the incorrect (lower) price.
5.5 Payment for all Goods must be made in advance by credit or debit card, BACS, cheque, cash or paypal and where we have asked only for a deposit at the time of your placing your Order, the balance must be paid before we arrange delivery to you.
5.6 Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel or suspend any other outstanding Order until you have paid the outstanding amounts.


6.1 If you wish to return Goods to us because the Goods do not conform with the warranty set out at clause 2 or in accordance with clause 3.10, we may require you to send us photographs of the defective goods or any other reasonable evidence that we request. We will collect the Goods on a date agreed between us and once we have checked that the Goods are faulty, we will at our option:

a) provide you with a full refund; or

b) replace the Goods; or

c) repair the Goods.

If you are a consumer, then the Consumer Rights Act 2015 gives you additional rights in respect of faulty Goods which will apply to you in addition to your rights under this clause.

In the event of a refund we will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you are entitled to a refund for the defective Goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and any cost incurred by you in returning the Goods to us.

6.2 When you return Goods to us because you have cancelled the Order in accordance with clause 1.8 above, we will process the refund due to you as soon as possible and, in any case, within 14 days our receipt of the returned Goods (or of proof that you have sent the Goods to us by a reliable courier).
6.3 If we accept the return of the Goods for any reason other than those set out at 6.1 or 6.2 above then we will examine the returned goods and will notify you of your refund within a reasonable period of time. In such circumstances you will be liable for the cost of returning the Goods to us and for the avoidance of doubt no refund of delivery charges will be given.
6.4 If any Goods returned to us are goods which we do not routinely retain as stock items and which have been sourced and/or produced by us specifically to fulfil your Order, a full refund may not be given when Goods are returned to us pursuant to clause 6.3 or an Order is cancelled pursuant to clause 1.7. A percentage of the price paid for the Goods subject to a maximum of 50% may at our discretion be retained by us to cover any costs incurred by us and any losses we may suffer in re selling the Goods.
6.5 If you are a consumer we will refund any money received from you using the same method originally used by you to pay for the Goods (to the extent possible).


7.1 Subject to clause 7.2, if either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.
7.2 Neither of us shall be responsible for losses that result from our failure to comply with these Terms including, but not limited to, losses that fall into the following categories:

a) loss of income or revenue;

b) loss of business;

c) loss of anticipated savings;

d) loss of data; or

e) any waste of time.

However, this clause 7.2 shall not prevent claims for foreseeable loss of, or damage to, your physical property.

7.3 In addition to clause 7.4 below, if you are a consumer this clause does not:

a) include or limit in any way our liability for losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or

b) adversely affect any other statutory right that you have as a consumer including under the Consumer Rights Act 2015.

7.4 This clause does not include or limit in any way our liability for:

a) death or personal injury caused by our negligence; or

b) fraud or fraudulent misrepresentation; or

c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

d) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.


8.1 If you order Goods from us for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
8.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.


9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (an “Event Beyond Our Control”).
9.2 An Event Beyond Our Control includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

a) strikes, lock-outs or other industrial action; or

b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or

c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or

d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or

e) impossibility of the use of public or private telecommunications networks.

9.3 Our obligations under these Terms are suspended for the period that the Event Beyond Our Control continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Event Beyond Our Control to a close or to find a solution by which our obligations under these Terms can be performed despite the Event Beyond Our Control.


You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.


All notices sent by you to us must be sent to MOOBLER limited by email to

office@moobler.co.uk or by post to  6 Woodman Parade, Woodman Street, London, England, E16 2LLWe may give notice to you at either the e-mail or postal address you provide to us in the Order. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.


12.1 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
12.2 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
12.3 In the unlikely event of you needing to make a complaint you may contact us using our contact details set out above.
12.4 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
12.5 These Terms shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts.

(Complete and return this form only if you wish to withdraw from the contract)


I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*]/received on [*],

Name of customer(s),

Address of customer(s),

Signature of customer(s) (only if this form is notified on paper),




1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2.1 Our website prices include VAT.
2.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
2.3 Our prices are reviewed periodically.


3.1 You are permitted to print and download extracts from this Website for your own use on the following basis: 

(a) no documents or related graphics on this Website are modified in any way; 

(b) no graphics on this Website are used separately from accompanying text; and 

(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

3.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
3.3 Subject to clause 3.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
3.4 Any rights not expressly granted in these terms are reserved.


4.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
4.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


5.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
5.2 You are prohibited from posting or transmitting to or from this Website any material: 

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; 

(b) for which you have not obtained all necessary licences and/or approvals; 

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or 

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

5.3 You may not misuse the Website (including, without limitation, by hacking).
5.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 5.2 or 5.3.


6.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
6.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions: 

(a) you do not remove, distort or otherwise alter the size or appearance of the MOOBLER Ltd logo; 

(b) you do not create a frame or any other browser or border environment around this Website; 

(c) you do not in any way imply that we are endorsing any products or services other than our own; 

(d) you do not misrepresent your relationship with us nor present any other false information about us; 

(e) you do not otherwise use any MOOBLER Ltd trade marks displayed on this Website without our express written permission; 

(f) you do not link from a website that is not owned by you; and 

(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. 

We expressly reserve the right to revoke the right granted in this clause 6.2 for breach of these terms and to take any action we deem appropriate.

6.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 6.2.


7.1 To register with www.moobler.co.uk you must be over eighteen years of age.
7.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
7.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
7.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


8.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
8.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


9.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
9.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
9.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
9.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


10.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
10.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


11.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
11.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
11.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.